30-Day Returns and Exchanges for International Orders
Short answer: Tallizen offers a 30-day trial/return window on international orders, counted from the day after delivery. To request a return or exchange, email [email protected] with your order number and the reason for your request, then wait for our team to send the correct return instructions before shipping anything back. The authoritative terms are on our 30-Day Return & Exchange Policy page.
1. What the 30-day window covers
The return window starts on the day after delivery. Within 30 days you may request a return or an exchange by contacting [email protected]. Include your order number and the reason for your request so our support team can review it. This window applies to orders placed on this international site.
2. Condition of returned items
- Items must be unworn and unused, with original tags, accessories, and packaging included.
- The original shoe box is part of the product and must be returned intact. Place it inside protective outer packaging, and do not attach shipping labels or tape directly to the shoe box.
- Items showing wear, sole damage, stains, odors, alterations, or missing components may not be eligible.
- Cut or used insoles and opened socks cannot be returned for hygiene reasons.
If you are unsure whether your pair qualifies, contact us before sending it back.
3. Who pays for return shipping
| Situation | Return shipping |
|---|---|
| First size exchange | Eligible for Tallizen-covered round-trip shipping |
| Subsequent exchanges | May incur shipping charges |
| Personal or preference-based return | Customer is responsible |
| Defective or incorrect item | Tallizen covers reasonable return shipping |
If the requested height or style is unsuitable, contact us to discuss an exchange; any price difference will be settled accordingly. For questions about sizing before you order, see our FAQ.
4. How to request a return or exchange
- Email [email protected] with your order number and the reason for your request.
- Wait for our support team to review the request and provide the correct return instructions and return address.
- Pack the shoes with their original tags, accessories, and shoe box, placing the box inside protective outer packaging.
- Send the parcel only after you have received those instructions.
Do not use local drop-off services or send a return without authorization. International return instructions are provided by our support team. You can also reach us through the contact form.
5. Damaged, defective, or incorrect items
Photograph the item and its packaging and contact [email protected] promptly. Defective or incorrect items are handled separately from preference-based returns, and Tallizen covers reasonable return shipping in these cases.
6. Delivery timing and customs
Standard shipping is free regardless of order value or item quantity. Orders normally arrive approximately 5–10 business days after dispatch, and customs inspections or busy logistics periods may add approximately 2–4 business days. These are estimates rather than guaranteed delivery dates. Every order ships with tracking, and tracking details are sent to the email address on the order. Full details are on our International Delivery page.
7. Why this guide differs from our Taiwan site
Our Traditional Chinese article describes a Taiwan-specific process: convenience-store drop-off, a local courier collection bag, and local payment refund channels. Those steps do not apply to international orders. For orders on this site, always follow the instructions above and the international return policy. If a page you found describes a local-only procedure, treat the international policy as the controlling version and contact us with your order number.
Frequently asked questions
When does the 30-day window start?
On the day after delivery, per the 30-Day Return & Exchange Policy.
Can I exchange a pair for a different size?
Yes. The first size exchange is eligible for Tallizen-covered round-trip shipping; subsequent exchanges may incur shipping charges. Contact us to arrange it.
Can I return insoles or socks?
Cut or used insoles and opened socks cannot be returned for hygiene reasons.
Do I need to contact you before shipping a return?
Yes. Contact us first so we can provide the correct return instructions and address. Do not send a return without authorization.
Where can I check delivery timing?
See International Delivery for free standard shipping, 5–10 business day estimates, and possible customs delays.
Related pages: 30-Day Return & Exchange Policy · International Delivery · FAQ · Contact us
