Frequently Asked Questions (FAQ)
13 most frequently asked questions about height-increasing shoes by customers, answered clearly in one place. Covers height-increasing principles, size selection, cleaning and maintenance, shipping, returns/exchanges, and customer service contact.
How Height-Boosting Shoes Work
Can people tell you’re wearing height-boosting shoes?
Tallizen height-increasing shoes usehidden lift structure, with the lift layer covering the entire sole instead of just the heel, and the transition between the heel and shoe body is smoothed. The appearance is no different from regular shoes, making it hard for others to notice from the front or side; only when taking off shoes will the lift layer be visible on the inner side of the shoe opening, which others won’t see.
Will height-boosting shoes hurt my feet?
All styles have arch support design, so they won’t easily cause soreness when standing for long periods. But heights above 7cm are medium-high, so it’s recommended to wear them gradually: within 2 hours per day for the first 1–3 days, extend to 4 hours on days 4–7, then adapt gradually.
How much lift should I choose for my first pair?
It’s recommended to start with 5cm. 5cm is the most comfortable height for daily commuting and the shortest adaptation period. After getting used to it, you can upgrade to 7cm or 8cm.
What is the difference between height-boosting shoes and regular shoes?
Structurally, height-increasing shoes add a ‘hidden lift layer’ (foam + EVA or air cushion) to the inner sole, lifting the entire foot; regular shoes only have heel height. Visually, they are almost indistinguishable, but the wearing experience is different: height-increasing shoes have a higher center of gravity, slightly increasing calf burden when standing for long periods, so gradual adaptation is needed.
Do height-increasing shoes make a ‘clicking’ sound when walking?
No, when walking normally. Our lift layer is made of EVA memory foam integrated molding, which fits tightly with the sole. If abnormal noise occurs after wearing, it’s mostly because the insole is not placed correctly or there is a small foreign object inside the shoe — remove and reinsert the insole, or contact customer service for handling.
Size & Selection
How do I choose the right size?
Tallizen shoes fit true to size – the hidden lift sits under the insole and does not change the shoe last, so take the size you normally wear. If your foot length falls between two sizes, or you have high insteps or wide feet, step up one size (our sizes run in full EU numbers). For a complete foot measurement guide and size chart, please seeSize Guide.
How do I choose the right shoe width?
Choose standard width if your instep is normal or narrow; if your instep is high, your foot is wide, or you stand for long periods, it’s recommended to choosewide width. The wide width has about 0.5cm more inner space than the standard width.
Use & Maintenance
How should I clean and care for my shoes?
For genuine leather styles, wipe with a damp cloth, air dry naturally, and apply shoe polish regularly; for mesh styles, gently brush and avoid soaking; the height-increasing insole can be rinsed with water and air dried naturally. All styles should avoid sun exposure and drying in a dryer.
Can height-increasing insoles be purchased separately?
Yes. We have four types: 2cm half insole, 3cm arch support insole, 5cm air cushion insole, and 5cm full-length insole, which can be inserted into any shoe with space.
Shipping & Payment
How long will delivery take?
Delivery takes 5–10 working days after shipment (free shipping for all orders, including overseas consolidation), and order status can be checked on the ‘Order Tracking’ page. For urgent orders such as wedding dates, please contact customer service first to confirm.
Returns & Exchanges
How to apply for returns and exchanges?
Log in to your account → Order Inquiry → Apply for return/exchange, or contact customer service email [email protected].Within 30 days if unused and with complete tags; the first exchange for size mismatch is free.
Can insoles be returned after being cut?
Height-increasing insoles are personal hygiene products,cannot be returned or exchanged once cut or used. Please confirm your size before cutting, or contact customer service for inquiries.
Customer Service
How to contact customer service?
Customer service email [email protected] (replies within 24 hours). You can also leave a message via the website’s ‘Contact Us’ form.
