Terms of Service
Welcome to Tallizen (referred to as “the Company” hereafter). By using this website or placing an order to purchase products, you agree to these Terms of Service.
I. Member Registration
To register as a member on this website, you must provide true, accurate, and up-to-date personal information, and properly safeguard your account and password. The Company shall not be liable for any damages resulting from unauthorized use of a member’s account.
II. Order Confirmation
When you complete the checkout process on this website and receive an order confirmation email, the order is considered confirmed. After an order is confirmed, the Company will not cancel it unilaterally unless it is due to reasons attributable to the buyer.
III. Prices and Inventory
Product prices are subject to the price displayed at checkout. The Company reserves the right to adjust prices, butthis does not affect confirmed orders. Product inventory is based on actual available stock at the time of shipment. If an item is out of stock, the Company will notify you promptly and issue a full refund.
IV. Shipping and Delivery Times
Products are shipped internationally to the delivery address provided at checkout. Delivery takes 5–10 business days after shipment, and may be delayed by 2–4 days due to customs inspections or peak logistics seasons. The Company shall not be liable for compensation for delays beyond the expected delivery date, but will notify you promptly and assist in checking your order status.
V. Returns and Exchanges
Returns and exchanges shall be processed in accordance with theReturn and Exchange Policy.
VI. Warranty Liability
For manufacturing defects found within the 30-day evaluation period, the Company shall be responsible for exchanging the product or issuing a refund. For defects not caused by human damage after the evaluation period, please contact customer service for individual case handling.
VII. Intellectual Property
All content on this website (text, images, trademarks, layout design) is the intellectual property of the Company. Unauthorized reproduction, modification, or commercial use is prohibited.
VIII. Limitation of Liability
The Company shall not be liable for the following matters: ① Service interruptions caused by force majeure (natural disasters, war, strikes) ② Damage to products caused by the buyer’s improper storage ③ Actions of third parties not authorized by the Company.
IX. Dispute Resolution
If you have any disputes regarding products or services, please first contact customer service at[email protected]. The Company will respond within 3 business days. If the issue remains unresolved, both parties agree to use the Taipei District Court as the court of first instance for dispute resolution.
X. Governing Law
The interpretation and application of these Terms of Service shall be governed by the laws of the Republic of China.