Return & Exchange Policy

30-Day Return & Exchange Policy

Tallizen offers a 30-day trial/return window. Starting on the day after delivery, you may request a return or exchange within 30 days by contacting [email protected]. Please include your order number and the reason for your request.

Return conditions

  • Items must be unworn and unused, with original tags, accessories, and packaging included.
  • The original shoe box is part of the product and must be returned intact. Place it inside protective outer packaging; do not attach shipping labels or tape directly to the shoe box.
  • Items with wear, sole damage, stains, odors, alterations, or missing components may not be eligible. Cut or used insoles and opened socks cannot be returned for hygiene reasons.

Exchanges and shipping responsibility

The first size exchange is eligible for Tallizen-covered round-trip shipping. Subsequent exchanges may incur shipping charges. If the requested height or style is unsuitable, contact us to discuss an exchange; any price difference will be settled accordingly.

For a personal or preference-based return, the customer is responsible for return shipping. Tallizen covers reasonable return shipping for defective or incorrect items. Contact us before sending anything back so we can provide the correct return instructions and address.

Damaged, defective, or incorrect items

Please photograph the item and packaging and contact [email protected] promptly. Defective or incorrect items are handled separately from preference-based returns.

International returns

Do not use local drop-off services or send a return without authorization. International return instructions are provided by our support team. See the International Delivery or use our contact form.